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Frequently Asked Questions
Shopping at Wellhaven
I forgot to provide a gift card note when I placed my order. How do I add it?
Are all items eligible for gift wrapping?
Will the packing list reveal the items?
How do I have my purchase gift-wrapped?
May I have gifts wrapped for more than one person in the same order?
How much does the gift-wrapping service cost?
Are there more choices for gift-wrapping style?
Does it take longer to process my order if I choose gift-wrapping?
Will all the items be in one gift box?
Do I have to send gift-wrapped items directly to the recipient?
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Get information on gift wrapping such as how to select gift wrap style, important gift card information and sending multiple gift-wrapped items.
I forgot to provide a gift card note when I placed my order. How do I add it?
 

We will be happy to add the gift card note to your order as long as the order has not been fulfilled. Check your order status by visiting the My Account (yellow tab at the top of every page) section and select See Orders. If the Order Status is marked Fulfilled or Billed, your package has already been shipped. Shipped orders cannot be modified.

If you ordered gift wrap with the items you purchased, but forgot to put a gift card note in the box next to the style you chose, please contact us. In the Subject Line type: “Add gift card note to order # xxxxx” (substitute your order number for the xxxxx). Enter the name of the person who placed the order and the gift card note.

If you did not purchase gift-wrap with your order, but still would like to add a gift message to the packing slip, please follow the same procedure above.

Are all items eligible for gift wrapping?
 
It may not be practical or attractive to wrap some large or odd-shaped items. The Product Info section in the detailed item description will indicate that gift wrapping is not available for that specifit product.
Will the packing list reveal the items?
 

YES . The Packing List is just like a gift receipt you get from a store. It is only a list of items included in the shipping carton to ensure that what was ordered was packed in the box. The Packing List will be inside the gift or item box so that it will not reveal the contents of the gift until after it is unwrapped.


The Packing List does not show the price you paid for the gift. It is similar to a gift receipt you might get when shopping at a store.


The receipt that includes the total amount paid is sent via email automatically at the time of order to the person who made the purchase.

How do I have my purchase gift-wrapped?
 
Requesting gift wrapping is fast and easy.
  1. Click on the Gift Wrap Service yellow tab in the menu on the top of each page.
  2. Choose the style of wrap for your gift.
  3. Enter your gift card message.
  4. Add the wrap to the Shopping Cart where it will show as a separate line item.
Select gift wrap style and enter gift card note before Checkout.
May I have gifts wrapped for more than one person in the same order?
 

You may select multiple gift wraps for items in the same order as long as the entire order is being sent to the same address. For example, two items are being sent to Grandma and Grandpa, a separate gift for each. Here’s how:

  1. Put the first item in the shopping cart.
  2. Select the gift-wrap style from the Gift Wrap tab (at the top of every page). Enter the gift card note in the box next to the gift-wrap style.
  3. Put the second item in the shopping cart.
  4. Select the gift-wrap style from the Gift Wrap tab. Enter the gift card note in the box next to the gift-wrap style.

When you review your Shopping Cart, you will see each item with the gift-wrap and gift note underneath it. Please review your order for accuracy and make any changes before Checkout.

Note: You are not required to wrap each item individually. For example, you may send multiple anniversary gifts to a couple with only one gift-wrap and gift card note.

How much does the gift-wrapping service cost?
 
If you were to have the product shipped to you, wrap it and ship it again, the total cost could be greater than our service. The value price of $5.95 covers the gift wrapping supplies and labor. It also contributes to the larger shipping carton and resulting extra shipping charge. So you may actually save money with our service.

Save time. Let us wrap and ship the gifts directly to your loved ones. No more standing in long lines during the holiday season at the post office. It's all included in the gift wrapping and shipping services we offer.
Are there more choices for gift-wrapping style?
 
All the styles that are currently available are listed on our web site. We do change the patterns periodically and reserve the right to discontinue a previously listed pattern. Shop early for best selection of not only products, but wrap styles, too.
Does it take longer to process my order if I choose gift-wrapping?
 
No. Most of our orders for in-stock items ship within 1-2 Business Days after the order has been received and approved. While we do our best to process orders within 1-2 Business Days, we recommend that you order early to ensure that the gift arrives in time. Since it will be wrapped, arriving early will not ruin the surprise.
Will all the items be in one gift box?
 
We do our best to fit all products you order into one box for gift wrapping. However, it is possible that some items may have to be wrapped individually.
Do I have to send gift-wrapped items directly to the recipient?
 

No. You may have the gift-wrapped items sent to the address of your choice. Note that the system only allows for one shipping address per order. If you are shipping a gift-wrapped package outside the U.S., please be aware that Customs may open the gift wrapped item during its inspection process.

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